How do I order Denise products?
Shipping Information.
Where does everything in the kit go?
How do I figure out what length cord makes what length circular needle?
Can I make a 16” circular needle with my standard needle length Denise kit?
How do I get my cords to un-kink?
Will smaller/larger hooks/needles ever be available?
Can I order just one needle instead of a pair?
Why are my needles not an exact fit in my needle gauge?
Are Denise products really airline safe?
I've lost the instructional insert that came with my Denise kit.
What is your return policy?
What are some of the things that make Denise products unique?.
What do I do if I have a problem with one of my Denise parts?
I’m having a hard time getting parts to connect/disconnect.
How do I order Denise products?
You can order online. You can also order by phone at 434-823-8234. Back to the top.
Shipping Information.
Weekends excluded, orders placed before 10am eastern time generally ship that same business day. During the summer, our shipping days change to Monday, Wednesday, and Friday so we can spend more time doing fun things as a family! We are located in Charlottesville, Virginia. The map below provides approximate domestic transit time to your location. International orders can take anywhere from one week to one month to arrive, depending entirely on how quickly parcels are clearing customs — please be patient!
Back to the top.
Where does everything in the kit go?
Here is a diagram of where everything in the knitting kit goes. We also have videos of how to put away the knitting kit and the crochet kit. Back to the top.
How do I figure out what length cord makes what length circular needle?
The smaller needle sizes (#10.5 down) are each 4” long, so a pair is 8” in total needle length. To figure out what cord to use, take the length of the circular needle you’re trying to make and subtract 8. The larger needle sizes (#11 up) are 4.5” long, so a pair is 9” in total needle length. To figure out what cord to use, take the length of the circular needle you’re trying to make and subtract 9. There is enough wiggle room in patterns that an inch or two one way or the other should be close enough to work. Back to the top.
Can I make a 16” circular needle with my standard needle length Denise kit?
Almost! With the length of the standard needle heads themselves, the shortest circular that you can make with your Denise kit is 17.” Fortunately, a 17” circular needle works for 99% of the projects that call for a 16” circular. For smaller projects, we highly recommend knitting on two circular needles or purchasing Sharp Short Tips. Back to the top.
How do I get my cords to un-kink?
It's basically heat that straightens them out. If you have warm hands, just holding them for a minute or so where the kinks are should do the trick. If your hands run on the colder side, you could try leaving them out in the sun, running hot water over them, or even microwaving them for a few seconds. Back to the top.
Will smaller/larger hooks/needles ever be available?
We currently do not have any plans to offer hooks or needles larger than US#19 (15mm) and are unable to make smaller needles due to the constraints of the locking mechanism. We wish we had smaller needles, too! Back to the top.
Can I order just one needle instead of a pair?
Yes! You can order one needle here, but there is an important caveat so please read on! In 2007 we resized several of our needle sizes to exact millimeter dimensions. The #6s got slightly smaller, while the #9s through #11s all got slightly bigger. At the same time we redid the tapers on the #13s and 15s. We no longer have stock of the original pre-2007 needles, so if you're trying to replace one of those the best thing to do is to order a pair of the resized ones instead. If you are unsure which needles your kit has, here is how to tell the difference: The pre-2007 kits have only US sizing numbers molded into the white inner trays of the cases. The resized, post-2007 kits have both the US sizing numbers and the mm sizes molded into the white inner trays. If there is any doubt about what you need, please feel free to contact us. Back to the top.
Why are my needles not an exact fit in my needle gauge?
There are minor discrepancies between the needle dimensions that different companies produce. This is why knitting books and teachers recommend sticking with the same needles for an entire project, or doing a gauge swatch with new needles before switching mid-stride. This is also true of needle gauges. Needle gauges from Company A will be a perfect match for Company A’s needles but Company B’s needles might be a little too tight or loose in the same gauge. Denise’s current hooks and needles are all sized to exact metric dimensions which are the same no matter the country or the manufacturer. We hope more companies will follow suit, as there is still no definitive system for US numerical needle sizing—in fact US number sizing for knitting needles has varied over the years, and is originally based on piano wire of all things! Back to the top.
Are Denise products really airline safe?
Yes, Denise needles are safe to take on all domestic flights, though we cannot speak for passing through security outside of the US. Because the needle heads are plastic and slightly shorter than a pen, they pose no threat. We do suggest that you pack the kit itself in checked luggage and only take the parts you’ll need for the flight as carry-on. A second recommendation is that you take along an extra pair of end buttons. When you are ready to go through the x-ray portion of security, remove the needle heads from your knitting and place them with your pens and pencils. Put the end buttons on the cords to secure your knitting, and through you go. That said, current TSA guidelines give individual screens wide discretion about what is and isn’t allowed on any given plane at any given time. Back to the top.
I've lost the instructional insert that came with my Denise kit.
They are avaialble for download. Please note that they were originally printed on paper that's a little bigger than 8.5x11". For best results on regular paper, be sure to choose "fit to printable area" when printing the pdf file. Back to the top.
What is your return policy?.
Anything you buy directly from us has a 30 day return policy. If you find something not to your liking, return it to us within 30 days of purchase and we'll refund you. After that 30 day period, all of our knitting and crochet parts are guaranteed to be free of defects, so if you ever have a problem with one of our parts we'll be glad to fix it or replace it (see below). Back to the top.
What are some of the things that make Denise products unique?
Aside from being entirely made in the USA, the interchangeable nature of Denise needles and hooks opens up lots of unique fibercrafting possibilities!
What do I do if I have a problem with one of my Denise parts?
All of the knitting and crochet components we have made are guaranteed with normal use. We have owned the Denise company since 2002, and our guarantee does not cover the original Denise kits that were made in the 70s, 80s and 90s (white needles and sky blue cords). Please contact us and let us know which set you have and when you got it (approximately) as well as what the issue is in as much detail as possible (needle/hook size, cord length and color, etc.). There is no charge for replacement components, but we do ask that you pay for shipping. Let us know your location and we will email you with shipping options and then a link to payment. Back to the top.
I’m having a hard time getting parts to connect/disconnect.
We really don’t want your Denise parts to come undone in the middle of a project, so sometimes it can take a little bit more than just gentle force to get them put together. There are two household tools that help. One is a wide rubber band and the other is a small metal paperclip. Grasp the black part of the cord with the rubber band for extra gripping power, then twist the 1/4-turn to connect or disconnect. If you have a set made since 2005, there will be a small hole in the black cord tip. Straighten one leg of a small metal paperclip and insert it through the hole. The paperclip can then be used as a lever to connect or disconnect components. Back to the top.
